Joolify Returns & Exchanges Policy
Joolify Returns & Exchanges Policy
You have the right to return or exchange any Joollions or Joolets you’ve purchased, under the following conditions.
You’re eligible to request a return or replacement if:
In these cases, you may refuse delivery or, if you’ve already received the item, return it within 30 calendar days from the date of receipt.
Please note: This return policy applies only to purchases made through joolify.gr and not to purchases from authorized physical retail stores.
If you received a defective item, a damaged product, or the wrong order, you can return your jewelry – even if it was a gift!
Items purchased on sale or promotional/free items are not eligible for return or exchange – unless it’s a size change (for bracelets or rings) and only if the new size is in stock.
Return processing and exchanges are completed within 15 business days after we receive your item.
Please note: During busy periods (e.g. sales or holiday seasons), processing times may be slightly longer.
Notify the courier within 8 hours of delivery so they can accept responsibility.
Email us at info@joolify.gr to start your exchange process.
Always inspect your package upon delivery – early identification of issues is key!
We do not offer refunds for products exchanged due to size or code changes.