Got Questions? We’ve Got You

Because at Joolify, you’re getting more than just a piece of jewelry. You’re getting a way to express your creativity, authentically, sustainably, and in a totally new way.

We believe creativity is essential to life. With Joolets and Joollions, you turn your mood and your style into something personal and expressive.

Every combo you create becomes a new story, a new statement, a little throwback to the creative spark of your childhood.

We stand for self-expression and sustainability. Every piece is crafted with care, designed to be as planet-friendly as possible, without compromising on quality or luxury.

Joolify isn’t just a brand. It’s a creative tool for everyday life. Jewelry that grows with you, because you evolve every single day.

Joolify is more than just a name, it’s a whole idea built around your power to create.

It blends “jools” (our playful take on the word “jewels”) and “modify,” to give you a verb that means taking full control of your style. You’re not just wearing jewelry, you’re shaping it.

You’re changing it up to match your mood, your vibe, your moment. Joolify is a playful, flexible, and creative way to express yourself, whether you’re a woman, a man, or a kid.

To Joolify means to bring you to the front, through your jewelry.

Joollions are our innovative, interchangeable charms that let you personalize your jewelry anytime, any way you want.

Just snap them onto any of our Joolet bases and create unique combos that reflect your mood, your style, and your imagination.

The name Joollions is a mashup of “jools” (jewels) and “millions”, because there are literally millions of combinations waiting for you.

Each Joollion is a creative tool. You’re not just wearing jewelry, you’re shaping it.

Joolets are the jewelry bases. Rings, bracelets, necklaces, designed and crafted entirely in Greece, with authentic materials and serious attention to detail.

The name comes from “jools” (jewels) and “-let” (as in booklet), because no Joolet is complete without a Joollion.

Think of a Joolet as your canvas. The Joollion is your splash of colour, your feeling, your moment. Together, they make a piece of jewelry that moves with you.

With Joolets, you’re not just following trends, you’re creating them.

Wearing Joolify means doing more than showing off your style. It means helping the planet too.

To give you some context: the production of a standard silver ring emits around 1,003 grams of CO₂ (source: Case Study of Silver Flat Ring).

With Joolify, you skip the need to buy a whole new piece of jewelry every time. When you get a new Joollion (the charm), you reuse your existing Joolet (the base). That means fewer materials, less mining, less packaging, less pollution.

In fact, switching just the Joollion saves up to 60–80% of the metal that would go into a new piece. That’s like recycling 10+ soda cans – every single time you swap a charm (source: The Aluminum Association).

And if you use your Joollion across different Joolets (rings, necklaces, etc.), the positive impact multiplies.

This is upcycling in action, a level above recycling. Our goal? That no Joolify piece ever ends up as waste.

Instead, you:

– Reuse your Joolets and Joollions over and over
– Create millions of unique combos
– Share or swap Joollions with anyone, across genders and generations
– Build your own sustainable jewelry world

It’s creative, it’s planet-friendly, and it’s wallet-friendly too.

Plus, every Joolet comes with a Lifetime Warranty when used with our official Joollions, so you’re fully covered.

With Joolify, you don’t just wear jewelry. You create, protect, and evolve.

Signing up isn’t just a formality, it’s your ticket to a world of creativity, protection, and perks.

Your Jewelry, Protected

By registering, you get a digital certificate of authenticity for every Joolet and Joollion you own.

If anything gets lost or damaged, we’ve got your back, fast and with full transparency.

Retail receipts alone often don’t include full product details, so registering is the only way to make sure your pieces are covered, even if you misplace the paperwork.

And don’t worry, it’s super easy. Every package comes with clear steps to register your jewelry.

Your Style, Rewarded

As a registered member, you get:

– 50% off all Joollions when you buy two or more.

That means you can update your look as often as you want, without overspending or overconsuming.

So when you join the Joolify Community, you:

– Protect your jewelry with lifetime support
– Unlock replacements if anything’s lost
– Enjoy exclusive discounts
– And become part of a like-minded crew who values creativity, sustainability, and style.

Join today and start building a jewelry world that’s 100% you.

Joolify jewelry lets you switch up your style anytime you want. Quickly, easily, and securely.

Our patented innovation is built around a clever two-step mechanism:

– First, you combine your base (Joolets) – rings, bracelets, or necklaces – with your favourite interchangeable decorative tops (Joollions).
– Then, you simply snap the Joollion of your choice onto the Joolet and create your own personalized piece. Change your look in seconds. No tools, no stress.

Want to see how it’s done?

Check out this video and discover how fun and freeing it is to Joolify your jewels every day!

Not at all! You’re actually encouraged to switch them as often as you like.

Joolify jewels are designed for frequent, creative use with zero compromise on durability. Both the Joolets (bases) and Joollions (tops) have passed thousands of stress and wear tests.

That’s why we offer a Lifetime Warranty on:

– The connection mechanism of the Joolets, and
– The metal lug on each Joollion.

In fact, the more you use them, the better they click! Daily use helps the parts adjust to one another naturally for an even smoother switching experience.

So go ahead! Mix, match, and play as often as you want. That’s the whole point!

Only if it’s not used correctly, and that’s where we’ve got your back.

Joollions won’t detach randomly or easily. The only way you could lose one while wearing it is through excessive pressure or misuse, just like with any delicate piece of jewelry.

To keep your Joollion safe:

– Don’t wear it during workouts, sleep, showers, or housework.
– Put it on after getting dressed to avoid contact with clothing or accessories.
– Be mindful of movements that add pressure or friction (like reaching into tight pockets or under heavy covers).

The Joolet mechanism is designed to hold your Joollion in place, even under pressure. To detach it, it must be pushed and rotated counterclockwise, deliberately, and for long enough to bypass a built-in safety lock.

In short: as long as it’s used mindfully, you’re golden.

Examples of misuse:

– Playing contact sports
– Lifting a mattress with your hand underneath
– Wearing a tight jacket over your ring or bracelet
– Reaching into a tight pocket while wearing a Joollion

Note: Loss due to improper use isn’t covered under warranty.

A little care goes a long way! Use your jewels with love and enjoy carefree creativity!

Yes! In fact, we offer multiple warranties so you can feel 100% confident in your pieces.

Joolify provides three levels of warranty, each covering different parts of your jewelry:

– Joolet mechanism warranty: covers the core functionality.
– Joollion lug warranty: ensures secure locking and easy switching.
– Additional craftsmanship warranties: based on the type and materials of each piece.

Want to see what each warranty covers?

Find all the details here.

With Joolify, you’re not just buying jewelry, you’re co-creating it. And we’re right here with you every step of the way.

Your serial number is your official warranty document.

Every authentic Joolify jewel comes with a unique Serial Number, visible on the physical label inside the jewelry box and which must be digitally registered in your Joolify account.

Once registered:

– Your serial number appears in your account dashboard.
– It confirms the item is 100% authentic.
– It activates your warranty coverage automatically.

The serial number + your registration = full warranty coverage (even if you lose your receipt). It’s how we support you in case of any issue, from technical faults to replacements.

All authentic Joolify jewelry is crafted from solid 925° Silver, ensuring long-lasting durability, luxury feel, and daily wear performance.

Depending on the design, each piece is platinum-plated, oxidized, or 18k gold-plated for added shine and protection.

Some pieces also feature hand-applied enamel or high-quality artificial stones, giving your combinations extra character and charm.

Like any precious piece, Joolify jewelry benefits from a little love and care to keep it shining and functioning at its best.

Our high-quality materials, solid sterling silver with platinum, gold, or oxidized finishes, are already super resilient. But your everyday habits make all the difference.

Need tips?
Discover all our care advice and best practices here.

Repairs are rarely needed. Joolify pieces are built to last! But if anything comes up (usually due to incorrect use), we’re here to help.

Just follow these steps:

Carefully read our Repair Consent Form

Print, fill out, and sign it.

Email it to us, along with clear photos of the issue, with subject line: “TECHNICAL INSPECTION”
Send it to: info@joolify.gr

Our team will review everything and get back to you with the next steps.

Check out our detailed ring sizing guide here to find your perfect fit.

Need help choosing the right size? Our bracelet sizing guide has you covered, find it here.

Want to learn what makes a piece truly Joolify?

Tap here to see all the signs of authenticity.

Right now, authentic Joolify jewelry is available exclusively through our official e-shop at www.joolify.gr, where you’ll find our full collection and all the latest arrivals.

Prefer in-person shopping?

You can also find a curated selection of Joolify pieces at our official retail partner:

Vitopoulos Store / Location: 50, Dimitriou Gounari St., Elliniko, P.C. 16777, Greece

For guaranteed authenticity, we always recommend shopping only through our official and verified sales points.

Technically, no. But… honestly? Yes!

You can check out as a guest, but if you skip creating an account, you’ll miss out on some pretty amazing benefits:

– 50% off Joollions whenever you buy at least 2 at a time
– Lifetime Warranty on all registered Joollions and Joolets
– A personal Digital Collection of every Joolify piece you own
– Access to each jewel’s Serial Number, which works as your digital certificate of authenticity
– A spot in the Joolify Community, where you can share your style, get inspired, and connect with others who love expressive, sustainable jewelry
– A more personalized experience – news, updates, and offers tailored to your vibe

Your account is more than just a profile.
It’s your key to a world of creativity, connection, and authentic self-expression.

No worries! You can reset it in no time.

We don’t store your password (for security reasons), so we can’t send it to you. But you can easily create a new one by following these steps:

– Go to the LOGIN page [here]
– Click “Forgot your password?”
– Enter your email address or username
– Click “Reset Password”
– You’ll receive an email with instructions to set a new password
– That’s it! You’re back in and ready to enjoy your personal Joolify collection again!

Yes, absolutely!

When you’re checking out, you’ll be asked to enter your shipping details, especially useful if your order is a gift.

Later, during the payment step, you’ll have the option to use a different name or address for billing. Just untick the box that says “Same as shipping” and enter your preferred billing info.

Simple and smooth, just like the rest of your Joolify experience.

Yes and yes!

Every gift order from our e-shop includes an exchange card in the package, so the recipient can easily swap the item if they wish.

And no – we don’t include the receipt in gift packages, so there are no prices shown.

Instead:

– Your receipt is automatically sent to your email address (as long as you entered it at checkout)
– Need it again? Just email us at info@joolify.gr with your order number and we’ll resend it to you

That way, your gift stays elegant and discreet, and you keep all your records safe in your inbox.

You’ll need to place two separate orders.

In your personal order, just fill in your own shipping info and skip the gift option.

For the gift, choose “Send as a Gift” and enter the recipient’s details in the shipping section.

Each delivery address requires a separate order, that’s how our system ensures everything gets to the right person, beautifully and securely.

You can check out all available payment options by clicking here.

Absolutely. Every transaction you make on joolify.gr is processed through the secure payment environment of Piraeus Bank. We never store any of your card details, ever, so your purchases stay as safe as possible.

If you choose to pay via PayPal, your transaction is handled directly through PayPal’s secure platform, without any involvement from Piraeus Bank.

We prioritize your security so you can focus on what really matters: having fun while shaping your own jewelry.

If you made your purchase through the official Joolify e-shop, just drop us a line at: info@joolify.gr

We’re here to help with anything, from order details and changes to cancellations or clarifications.

If you bought your jewelry from a partner store, you’ll need to contact that store directly, as each of our retail partners has their own exchange and return policy.

To speed things up, it helps to have handy:

– Your order number (for online purchases).
– Your purchase receipt.
– And if the purchase was made in-store, the store’s name or address.

If your jewelry is damaged or goes missing during shipping, please notify the courier company within 8 hours of receiving your order, or from the estimated delivery time if it hasn’t arrived.

At the same time, email us at info@joolify.gr, and we’ll jump in right away to sort things out for you.

You can find everything you need to know about our return policy here.

Yes, absolutely, as long as the gift was purchased through the official Joolify e-shop.

To make a return, you’ll need:

– The Joolify Exchange Card that came with the gift.
– To send it back within 30 calendar days from the delivery date.

A few important things to keep in mind:

– This return policy applies only to purchases from our official e-shop. If the gift was bought at an authorized partner store, please contact the store directly – they may have their own policy.
– Gift returns are not eligible for refunds. You can exchange them for other Joolify items of equal or greater value.
– Returned items must be in their original condition and packaging.

Nope, and that’s on purpose!

All Joolify pieces come in packaging that’s beautiful, protective, and totally gift-ready.

Of course you can!

If you ordered the wrong size, feel free to return it for a size exchange, as long as the product meets the conditions outlined in our returns & exchange policy.

And next time, finding the perfect size will be a breeze with our guides:

– Check our bracelet size guide [here].
– Check our ring size guide [here].

We move fast around here, so we can’t promise we’ll catch it in time.

But! If you realize you need to make a change, just email us at info@joolify.gr as soon as possible.

We’ll do our absolute best to help you out.